This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from turbomasteraustralia.com.au (‘TMA Site’).

SHORT VERSION

We will only use your email address for order-related updates and/or to email you if you have opted-in to receive marketing. We will only use your physical address to fulfil your order. We will never sell your contact details. If you provide our merchant processer with your credit card information, this information is securely encrypted and no one else, including TMA, will be able to access your account numbers.

FULL VERSION

SECTION 1 - PERSONAL INFORMATION WE COLLECT
When you visit the TMA Site, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies installed on your device. Additionally, as you browse the TMA Site, we automatically collect information about the web pages or products you view, how you interact with the TMA Site and which websites or search terms referred you to the TMA Site.

We collect this information using the following technologies:
Cookies’ are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Log files’ track actions occurring on the TMA Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.
Web beacons’, ‘tags’ and ‘pixels’ are electronic files used to record information about how you browse the TMA Site.
    Additionally when you make a purchase or attempt to make a purchase through the TMA Site, we collect the information you give us, such as your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.

    SECTION 2 - HOW DO WE USE YOUR PERSONAL INFORMATION?
    We use the information we collect to fulfil any orders placed through the TMA Site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations). Additionally, we use it to
    • communicate with you
    • screen orders for potential risk or fraud
    • improve and optimise the TMA Site including our products and services to our customers
    • inform you about our products or services, when we have your permission to do so.
    When you register to join a mailing list, the information collected is used to communicate directly with you and to help build a profile using the geographic location, age and any feedback you may wish to provide. We welcome feedback. Any comments made are used to improve our services.

    SECTION 3 - SHARING YOUR PERSONAL INFORMATION
    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored through Shopify’s data storage, databases and the general Shopify application. You can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy.

    In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

    However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We recommend that you read the privacy policies of these providers so you can understand the manner in which they will handle your personal information.

    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
    As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

    If you are visiting the TMA Site from a location outside Australia, your connection will be through and to servers located in Australia. Your orders will be accepted and fully processed in and shipped from Australia unless otherwise notified. All information you provide will be processed and securely maintained in our web servers and internal systems located in Australia.

    Once you leave the TMA Site or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    We use Google Analytics to help us understand how our customers use the TMA Site. You can read more about how Google uses your Personal Information at https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    SECTION 4 - YOUR RIGHTS
    How do we get your consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent or provide you with an opportunity to say no.

    How do you withdraw your consent?
    If you change your mind after you opt-in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time by emailing us at sales@turbomasteraustralia.com.au.

    SECTION 5 - DATA RETENTION
    When you place an order through the TMA Site, we will maintain your order information for our records unless and until you ask us to delete this information.

    SECTION 6 - DO NOT TRACK
    Please note that we do not alter the TMA Site’s data collection and use practices when we see a Do Not Track signal from your browser.

    SECTION 7 – CHANGES TO THIS PRIVACY POLICY
    We reserve the right to modify this Privacy Policy at any time (e.g. to reflect changes to our practices or for other operational, legal or regulatory reasons) so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    QUESTIONS AND CONTACT INFORMATION
    If you would like to access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information, please contact our Privacy Compliance Officer by e‑mail at sales@turbomasteraustralia.com.au or by mail at Turbo Master Australia Pty Ltd, Attn: Privacy Compliance Officer, PO Box 4694, Eight Mile Plains QLD 4113, Australia.


    Last updated: March 2019